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About us

Group of people

Who we are

Part of Health Education and Improvement Wales (HEIW), we support postgraduate medical and dental trainees in Wales (approximately 2,600) in their professional development and training progression. To promote excellence in standards of postgraduate education and training, we have developed systems to respond quickly to any concerns raised.

What we do


  • offer advice, guidance and support to trainees in their professional context
  • promote early identification of issues which may lead to referral to the Professional Support Unit
  • provide clinical and educational suprvisors with a clear structure for identifying and addressing issues
  • establish clear lines of responsibility for all educators involved in managing trainees
  • provide a network of support for educators throughout Wales
  • provide access to experts who can deal with specific areas
  • coach and mentor trainees 1:1 to draw up and work through an action plan

Whilst ensuring that we:

  • manage risk
  • work to clear standards and a code of practice, with accountability
  • work within a supportive infrastructure
  • deliver early identification and timely intervention
  • provide continuity and clear communication
  • provide formal training and development for all stakeholders
  • engage fully with all stakeholders
  • use identifiable success criteria
  • follow a robust audit and evaluation process
  • undertake internal and external quality assurance

Quotation marks I think they are professional people and they have different ways of dealing with sensible issues that would have been difficult to deal with at hospital level.

Quotation marks Clear and friendly advice, well separated from the clinical environment.

Quotation marks It is very useful to have someone objectively look at the situation from outside the department and help draw up an action plan.

Quotation marks Supportive and non-judgemental

Who we support

The Professional Support Unit supports all postgraduate doctors and dentists throughout their training across the whole of Wales.

What our trainees say

result 100% yes
Would you recommend the Professional Support Unit to a colleague for support?
Yes 100%
No 0%

Confidentiality Policy?

Roles and Responsibilities