We welcome calls and correspondence in Welsh. We will respond in Welsh without delay.
If you would like to submit a Freedom of Information Act request please email: email@example.com or alternatively, you can contact: FOI Team, HEIW, Tŷ Dysgu, Cefn Coed, Nantgarw, CF15 7QQ
Our Communications and Engagement Team deals with all press and media inquiries for HEIW. If you are a member of the press and media and have a query, please contact the Communications and Engagement team directly (and not our staff).
The Communications Office is open 8:30am - 4:30pm, Monday to Friday. General media queries received out of hours will be actioned by the team on the next working day.
The person making the Formal Complaint, or their representative, should inform the Chief Executive via email headed ‘Formal Complaint’ to firstname.lastname@example.org
or in writing to the Chief Executive, at Ty Dysgu, Nantgarw, CF15 7QQ.
To assist HEIW to respond to the Complaint as quickly as possible it should contain the following information:
The Complainant will receive an acknowledgement of their Complaint within two working days of it being received by HEIW.
The Complaint must be made, within three months of the event that is being complained about.
HEIW will accept Complaints from the representatives of a person who makes a Complaint. This is subject to us having first received confirmation in writing that the person making the Complaint has appointed a representative to act on their behalf in the matter.