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Contact us

We welcome calls and correspondence in Welsh.  We will respond in Welsh without delay.

All teams and departments

Accredited Checking Pharmacy Technician (ACPT) Programme
Secondary Care Annual Review of Competency Progression (ARCP)
Appraisals (Finance)
BEST Awards
Continuing Professional Development (CPD)
Corporate Services
03300 584219
Dental Appraisal System (DAS)
Digital Team
Educational Supervisor Training
Wales Foundation School
Freedom of Information (FOI)
Further Training Practices (FTP)
GP Quality Management
GP Retainer
GP Training
03300 584205
HEIW (Main)
Less than Full-Time (LTFT)
Learn Tech
Medical Appraisal & Revalidation System (MARS)
Modern Apprenticeship (MA) Training Programme
NADEX Reports
National Enhanced Services Accreditation (NESA)
Nursing workforce plan
01443 824653
03300 585004
Pharmacy Technician (PT) Programme
Postgraduate Medical Dean
Foundation Pharmacist Programme
Professional Support Unit (PSU)
03300 584211
03300 584212
03300 584213
Psychiatry Incentive
Quality and Postgraduate Education Support (PGES)
03300 584210
Quality Improvement Skills Training (QIST)
03300 585005
Revalidation Support Unit (RSU)
Staff and Associate Specialist (SAS) Doctors
03300 584209
Specialty Training / Secondary Care
Trainee Progression Governance (TPG)/Appeals
03300 584207
Trainee Survey
Trainee Think Tank
Wales Clinical Academic Track (WCAT)

Freedom of Information Act requests

If you would like to submit a Freedom of Information Act request please email: or alternatively, you can contact: FOI Team, HEIW, Tŷ Dysgu, Cefn Coed, Nantgarw, CF15 7QQ

Press enquiries

Our Communications and Engagement Team deals with all press and media inquiries for HEIW. If you are a member of the press and media and have a query, please contact the Communications and Engagement team directly (and not our staff).


or via reception on 03300 585005

Opening times

The Communications Office is open 8:30am - 4:30pm, Monday to Friday. General media queries received out of hours will be actioned by the team on the next working day.

Making a Formal Complaint

The person making the Formal Complaint, or their representative, should inform the Chief Executive via email headed ‘Formal Complaint’ to

or in writing to the Chief Executive, at Ty Dysgu, Nantgarw, CF15 7QQ.

To assist HEIW to respond to the Complaint as quickly as possible it should contain the following information:

  • complainant’s full name and address, and email address if this is the preferred method of contact,
  • when the event happened;
  • where the event happened;
  • how the person making the Complaint would like HEIW to resolve the matter.

The Complainant will receive an acknowledgement of their Complaint within two working days of it being received by HEIW.

The Complaint must be made, within three months of the event that is being complained about.

HEIW will accept Complaints from the representatives of a person who makes a Complaint. This is subject to us having first received confirmation in writing that the person making the Complaint has appointed a representative to act on their behalf in the matter.