Who we will communicate and engage with - stakeholders and partners
We recognise for specific topics of communication / engagement, stakeholders and partners will vary. This is a general list of HEIW stakeholders and partners, which will be refined depending on the subject for communication or engagement.
- HEIW workforce
- Health and care students and trainees including nurses, medics, allied health professionals, healthcare support workers, pharmacists
- Service users – including trainees and students
- Health and care workforce - current and future
- Education providers including Universities, trainers and mentors
- Health Boards and Trusts
- Professional bodies
- Regulators
- Trade Unions
- Social Care Wales
- Welsh Government
- Partnership boards
- Academi Wales
- Media – specialist publications and main stream media
- Patients / carers
- Public
- Third sector
- Career organisations
- Schools
How we will communicate and engage
Understanding what our partners, stakeholders, and service users need from us, and how we can best support them, is a key priority for HEIW.
To achieve this, it is important we communicate and engage with them all on a regular basis, and through various channels.
Our stakeholders have told us what they want our communications and engagement with them to look like:
| Communications |
Engagement |
| Open |
Collaborative |
| Transparent |
Innovative/encouraging |
| Inclusive |
Representative |
| Not divided (e.g. into clinical and non-clinical) |
Giving feedback/results |
| Clear |
Responsive to audiences |
| Positive |
Stakeholder mapping to inform framework |
| Dynamic and proactive |
Different levels of relationship and priorities |
| Consistent |
Managing expectations |
| Inspired |
Listening |
| Exciting |
Two-way |
| Influence |
Appropriate messages for specific audiences |
As such, we will make the following commitment to:
- Continue our CEO stakeholder bulletins to update on progress;
- Use social media to inform and update;
- Hold national stakeholder events to update on progress and inform future work;
- Hold working groups on key topics (e.g. workforce strategy);
- Attend and take part in key national mechanisms – CEOs' meetings, all peer group meetings, the Welsh Partnership Forum, links to the Welsh Government advisory machinery;
- Continue to involve stakeholders and partners in development of our annual work programme/plan, using various engagement methods;
- Ensure that formal agreements and understandings underpin key partnerships, and
- Visit NHS sites across Wales as part of the HEIW Roadshow to meet with students, trainees, trainers, mentors and those responsible for healthcare eduction.