Emergency Medical Dispatchers allocate the resource to help a patient following a 999 emergency call.
Emergency Medical Dispatchers have to remain calm under pressure and make decisions quickly to ensure that the appropriate help is sent to the patient. You will need:
Emergency Medical Dispatchers decide on the type of response a patient may need, for example, an emergency ambulance, a rapid response car or a helicopter. They use a computer system to identify which vehicles are nearby, and have to make the best possible use of resources to assist the patient.
They work shifts, including nights, weekends and bank holidays so must be flexible.
Emergency Medical Dispatchers are based within the ambulance control room.
There are opportunities to progress as a Shift Leader or Duty Control Manager. Some Emergency Medical Dispatchers also progress to operational roles, as either Urgent Care Assistants or Emergency Medical Technicians.
Pay band 3 - please see our Pay and Benefits section for more information.
All posts within WAST are advertised on the NHS Jobs website so you can apply when posts are advertised. You will need a reasonable standard of education at GCSE level (or equivalent qualifications or experience), along with good IT skills and administrative experience.