Our values and behaviours have been created by us, the individuals who together make HEIW.
They record for everyone to see: how we will behave; how we will treat others; how we will work; and how we will support our healthcare colleagues to ensure the people of Wales receive world-class healthcare.
They also record how we will not behave, and behaviour we will not accept.
We will:
- actively listen – make time to listen, to hear, and to respond to everyone’s views
- seek to understand alternative viewpoints, and see things from others' perspectives
- challenge constructively and objectively, and deal with disagreement quickly and respectfully, maintaining people's dignity
- respect other people’s expertise, and trust people to do their jobs
- take personal responsibility for our actions, and have the confidence to admit mistakes and apologise
- treat people fairly and equitably, according to their needs
- value all differences, not just professional backgrounds, experience, and skills.
We will not:
We will:
- seek out, recognise, and value the knowledge, skills, and experience of others from within HEIW and across our stakeholders
- openly receive contributions from colleagues and partners
- work hard for each other, contribute our best, whether we are leading or supporting work
- work collaboratively
- be open and transparent, and work towards shared objectives
- have fun.
We will not:
- withhold important, relevant information
- forget to communicate with each other
- lack loyalty towards each other and HEIW
- work rigidly to defined boundaries.
We will:
- be creative, curious, and future-thinking
- challenge the status quo, and suggest constructive solutions
- take a positive approach to challenges and problems
- drive informed innovation and improvement for patients, staff, and learners
- empower staff, teams, and partners with skills to improve
- seek out, and respond to, feedback from patients, learners, staff, and partners
- talk up and celebrate success;
- embrace, and learn from, mistakes
- focus on the "whys" - the purpose, and the outcome
- create and protect time.
We will not:
- behave in a negative or “can’t do” way;
- be defensive when challenging existing ways of working;
- think we know best;
- Allow obstacles to stop improvement;
- blame others for mistakes.