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Information governance

What is information governance?

Information Governance is a framework that brings together legal, ethical and quality standards that applies to the handling of information; it applies to all types of information. For Health Education and Improvement Wales (HEIW) in particular, personal information of delegates, trainees, learners, service users and employees. This is known as Personally Identifiable Information (PII).

Information Governance sits alongside Corporate Governance and focuses on ensuring that information is handled in a confidential and secure manner.

In the educational context it is also very much about supporting the administration and provision of high quality services to ensure that the right information is available to the right people, when and where it is needed.

Information Governance is supported by specific policies and procedures to provide assurance to those that contact HEIW that security and use of information is managed within these principles.

To find out more or to discuss any concerns in relation to Information Governance please contact:

Emma Garland
Information Governance Manager (Interim)

Privacy policy for consultations and surveys

Freedom of information

The Freedom of Information Act 2000 (FOIA) came into force as of the 1 January 2005, it reflects a national policy shift in public administration from a culture of confidentiality to one of openness and accountability.  The legislation entitles the public, the general right of access to information that is held by any public authority such as Health Education and Improvement Wales (HEIW), subject to certain limited exemptions.

If you would like to make a request for information, then please do so either:


Phone: 03300 585 005

Or in writing to:

Freedom of Information Office
Health Education and Improvement Wales
Tŷ Dysgu
Cefn Coed
CF15 7QQ

You have the right to request the format of the information required.

FOI documents: