Security Officers provide safety and assurance to all staff, patients and visitors of Health Board premises. The main function of their role is to protect the people and property of the Health Board.
It is a very diverse role and can often be challenging but very rewarding. Although the security officers have general duties such as locking up departments, providing escorts to staff to vulnerable areas, providing support and direction in emergency situations they are also required to be responsive to any call for assistance and are often required to utilise their skills in diffusing volatile situations and/or become involved with aggressive behaviour.
Another interesting role is monitoring Closed Circuit Television Cameras (CCTV) and act on reports of crime etc., often liaising with the Police and Fire Service.
It is important as a security officer to have the ability and calmness to cope with a wide range of situations. You would need to possess an open mind, be composed and at all times and act professionally with an authoritative yet compassionate demeanour. Effective communication and professional conduct are essential skills for security officers.
The duties and responsibilities of security officers can vary slightly dependant on which Health Board site you are working. Security staff must be well attuned to changes and developments of the organisation and the expectations and obligations owed to staff, patients and public.
The main duties may involve:
While there can be no doubt that some situations will involve physical intervention, the majority of tasks assigned require a security officer to observe, deter, record and report only.
Other tasks involved within the role are:
Security Officers are required to work on the external and internal grounds of Health Board sites, often experiencing inclement weather conditions.
In the NHS, a security officer is paid a band 3; please see our Pay and Benefits section for more information.
Security staff are required to cover a 24/7 service and therefore Bank Holiday, weekends and shift enhancements will apply.
The progression opportunities can evolve into senior management roles if the individual applies themselves through a range of courses and development. The natural progression would be from a security officer to a supervisor, assistant manager and then more senior positions. Gaining knowledge and experience in the wide range of facilities services would be extremely beneficial to support your progression.
You would require to have a good standard of education. Good literacy and communication skills are essential. It would be beneficial if you could provide evidence of working in a healthcare environment, albeit that is not essential.
It would also be advantageous to have experience in a customer service environment, evidence of training in physical intervention and conflict resolution and experience in the use of CCTV.
There are several companies that provide training courses pertinent to the role of a security officer and can be found on the Internet.
Some suggested courses are:
There are few opportunities to gain experience as a security officer within NHS Wales organisations. Some options are: