Values and Behaviours

Our values and behaviours have been created by us, the individuals who together make HEIW.

They record for everyone to see: how we will behave; how we will treat others; how we will work; and how we will support our healthcare colleagues to ensure the people of Wales receive world-class healthcare.

They also record how we will not behave, and behaviour we will not accept.

Respect for all: in every contact we have with others Together as a team: we will work with colleagues across NHS Wales and with partner organisations Ideas that improve: harnessing creativity, and continuously innovating and evaluating
We will: We will: We will:
  • Actively listen – make time to listen, to hear, and to respond to everyone’s views;
  • Seek to understand alternative viewpoints, and see things from others' perspectives;
  • Challenge constructively and objectively, and deal with disagreement quickly and respectfully, maintaining people's dignity;
  • Respect other people’s expertise, and trust people to do their jobs;
  • Take personal responsibility for our actions, and have the confidence to admit mistakes and apologise;
  • Treat people fairly and equitably, according to their needs;
  • Value all differences, not just professional backgrounds, experience, and skills.
  • Seek out, recognise, and value the knowledge, skills, and experience of others from within HEIW and across our stakeholders;
  • Openly receive contributions from colleagues and partners;
  • Work hard for each other, contribute our best, whether we are leading or supporting work;
  • Work collaboratively;
  • Be open and transparent, and work towards shared objectives;
  • Have fun.
  • Be creative, curious, and future-thinking;
  • Challenge the status quo, and suggest constructive solutions;
  • Take a positive approach to challenges and problems;
  • Drive informed innovation and improvement for patients, staff, and learners;
  • Empower staff, teams, and partners with skills to improve;
  • Seek out, and respond to, feedback from patients, learners, staff, and partners;
  • Talk up and celebrate success;
  • Embrace, and learn from, mistakes;
  • Focus on the "whys" - the purpose, and the outcome;
  • Create and protect time.
We will not: We will not: We will not:
  • Allow challenges, or differences of opinion, to become personal;
  • Behave in a way that could be perceived as bullying;
  • Exclude others;
  • Behave in a way that could be perceived as prejudicial;
  • Give preferential treatment;
  • Dominate discussions or approaches.
  • Withhold important, relevant information;
  • Forget to communicate with each other;
  • Lack loyalty towards each other and HEIW;
  • Work rigidly to defined boundaries.
  • Behave in a negative or “can’t do” way;
  • Be defensive when challenging existing ways of working;
  • Think we know best;
  • Allow obstacles to stop improvement;
  • Blame others for mistakes.