Communications and Engagement

Understanding what our partners, stakeholders, and service users need from us, and how we can best support them, is a key priority for HEIW.

To achieve this, it is important that we communicate and engage with them all on a regular basis, and through various channels.

Our stakeholders have told us what they want our communications and engagement with them to look like:

Communications Engagement
Open Collaborative
Transparent Innovative/encouraging
Inclusive Representative
Not divided (e.g. into clinical and non-clinical) Giving feedback/results
Clear Responsive to audiences
Positive Stakeholder mapping to inform framework
Dynamic and proactive Different levels of relationship and priorities
Consistent Managing expectations
Inspired Listening
Exciting Two-way
Influence Appropriate messages for specific audiences


As such, we will make the following commitment to:

  • Continue our monthly stakeholder bulletin to update on progress;
  • Use social media to inform and update;
  • Hold quarterly workshops during the first 12 months to continue to update on progress and the work programme, prior to formal mechanisms being established;
  • Hold virtual working groups on key topics (e.g. workforce strategy);
  • Attend and take part in key national mechanisms – CEOs' meetings, all peer group meetings, the Welsh Partnership Forum, links to the Welsh Government advisory machinery;
  • Continue to involve stakeholders and partners in development of our annual work programme/plan, using various engagement methods;
  • Ensure that formal agreements and understandings underpin key partnerships;
  • Develop a clear stakeholder map and model by March 2019.